The best person I ever worked for was a woman named Yolanda Venegas. I’ve worked with some very nice people over the years, and she is certainly one of them. Every time the phone would ring and her name would pop up on the caller ID, I would smile, just out of reflex.

In my experience, that’s a pretty rare reaction to any boss. Tonight I got to puzzling about what it is that made working for Yolanda so different.

1. She had gotten to be the boss honestly. I thought of her today in contrast to another person’s name that came up. (Yes, I was gossiping!) My friend and I…