User support and big fat liars

We have 20,000 users — maybe it will be more by the time I run the user numbers at the end of this month. We’re a small company which means everyone wears three hats. Today has been a day when all hands on deck have been providing user support.

Here’s the TL; DR version. People who say they have 5 million users with a staff of a dozen people or fewer are liars. When people are really using your product, they have support needs and there is no way you can provide that and create new features with a team small enough to fit in a mini-van.

Math: The Universal Language — more reliable every day

Tomorrow, Daniel is delivering cards for our augmented reality app to a school in Chile. The schools are off for holidays but because he’s an extremely dedicated guy he’s bringing the cards to a teacher’s house.

Because we don’t want to deliver anything untested, Diana, Daniel and I dropped everything and spent the morning testing the Android version of the app to make sure it gave the correct answer at least 99% of the time. We wanted 100% but because some of the schools use lower end devices they just don’t have that high a resolution for their cameras. Still, we are almost there for iOs. There will be a new version in the app store in a day or so.